When researching mechanics in your area, there are seven key factors to look into to make sure your dealing with a reputable shop. Some of the most basic concerns may appear obvious while others are less than likely to have been noticed without a trained eye. Looking out for these tell tale signs now, before you get the work done, will help ensure that you get the quality service and product your money deserves. These are the seven signs you're dealing with a reputable company.
1) How long has the company been in business?
If it's a new business then that could lead to trouble. Many new mechanic shops fail within the first few years, which could sub sequentially, leave you hanging out to dry. If they haven't been in your area for at least a few years, there is no telling if they will be there a month after your mechanic work is done and you have questions. It's better to play it safe than sorry on this one and chose a shop who's been in your area for a while.
2) Experience of the staff?
No one wants to trust their car with someone who barely knows what to do. Most mechanics carry a national certification and will tell you what year they got it in. Be wary of any mechanic that just recently got their certification. Make sure you run from any mechanic that avoids this question all together.
3) Level of Customer Service?
If the mechanic is rude with you over the phone or gives you an attitude during a quote, you probably don't want to be doing business with them. Think about it, if they are that rude with you before they have your money, imagine how they will act after they already have it. Seems like common sense but many people don't let this weigh in enough on their choice of mechanics.
4) Materials used
Many mechanics try to cut corners on the cost of materials. This leads to an inferior end result, all at your expense. Trust a mechanic who takes pride in his tools.
5) Price
Seems simple right? Just pick the mechanic that's the cheapest. WRONG! If a mechanic offers you a price well below the industry average then there is probably something wrong. A reputable mechanic will quote you on what he feels is a good price. If he feels that that is a good price then he obviously doesn't feel his time is worth much (most likely because he offers an inferior product). Don't trust mechanics that low ball you.
6) Deliver time
Many of the best mechanics will have at least a few days worth of work ahead of yours. If a mechanic tells you he can have a major job done that day, that may be because he doesn't have any other work (probably because of a poor reputation). Be especially wary of this one when combined with an extremely low price, these two combined almost always lead to headache.
7) Finished project
Overall, this alone is the most important factor, but since you can't see that until it's done, your next best option is to ask for photos of some of their previous customer's cars. If they can't provide at least a few pictures then there is probably something wrong.
So if you need something done right the first time and for an honest price, Call Rayco Automotive of St. Petersburg. 727.327.2001
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